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How Our Terms and Policies Protect Your Account

9wintop operates under a clear set of legal terms that govern your account, your wallet activity through DANA, OVO, and GoPay, and how we handle your data.

Account Terms ApplyDANA, OVO, GoPay Wallet ConditionsPrivacy and Data HandlingRegion-Dependent AccessPolicy Updates Notified
9wintop How Our Terms and Policies Protect Your Account
ACCOUNT SECURITY STANDARDS

How 9wintop Handles Your Data and Account

Our security and data practices are built around your account — not just the platform in general. From the moment you link a DANA, OVO, or GoPay wallet, we apply verification steps designed to keep your funds and personal details separate from unauthorised access. Here is what that looks like in practice.

Data Retention

We retain account and transaction data only as long as required by our operating terms. You may request a summary of what we hold by contacting support through live chat or email.

Cookie Handling

Cookies on 9wintop are used for session management and fraud detection only. We do not sell cookie data to third parties. You can manage cookie preferences from your browser settings at any time.

Account Security

Every login triggers an OTP check sent to your registered mobile number. If you notice unfamiliar activity on your DANA or OVO linked wallet, lock your account via settings and contact support immediately.

Policy Change Requests

To request corrections to your account data or ask about policy changes affecting your region, raise a ticket through our email channel. We respond with a reference number for tracking.

POLICY CONTACT

Reach Us for Legal or Account Queries

If you have a specific question about our legal terms, your account conditions, or how your wallet activity is handled, our support team is the right place to start. We handle policy-related queries through the same channels as account support — live chat, email, and in-app messaging.

Team online

Live Chat

Open live chat from any lobby page to reach a support agent directly. Legal and account-condition questions are handled here alongside standard account help.

Email Support

Send policy or data-related requests to our support email address shown in your account settings. We aim to respond to written legal queries within one business day.

In-App Help

On mobile, tap the help icon from the lobby to open a support thread. Useful for on-the-go questions about your GoPay or OVO wallet terms and account status.

Common Questions About Our Terms and Your Rights

These are the questions we receive most often about account conditions, data handling, wallet policy, and access rights. If your question is not here, live chat is the fastest path to a direct answer.

These terms apply to anyone who opens or accesses a 9wintop account. Access depends on local law, and is available only where permitted in your region of Indonesia.

Yes. Send a written request through our support email and we will compile your account and transaction records. We respond with a reference number and an expected delivery date.

If a policy update affects DANA, OVO, or GoPay wallet conditions, we notify you at login before the change takes effect. You may review and accept the updated terms before your next transaction.

Raise a dispute through live chat or email with your transaction reference. We cross-check against our payment logs and respond within one business day with a resolution or an escalation path.

Yes. Access depends on local law and eligible regions. If regulations shift, we will communicate directly to affected accounts before making any access change.

Submit a written closure request via our support email. We process account closures and confirm data handling steps within the timeframe stated in our current retention policy.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.